Privacy Policy



1.    General Statement

Grenier Gagnon highly values your privacy. We are committed to ensuring that you are aware of the nature of the personal information we gather and use, as well as comprehending your rights associated with such information.

Our privacy policy delineates our strategies and methods regarding the gathering, storage, usage, and when necessary, disclosure of your personal information during our business interactions.

This policy aligns with the Act Respecting the Protection of Personal Information in the Private Sector (RLRQ, c. P-39.1).

Please reach out to us via any of the methods outlined at the end of this document for any further clarity required.


2.    Personal Information Collection and Methodology

Personal information pertains to data associated with an identified or identifiable individual. The following non-exhaustive list details the information we gather:

-       Identity Details (inclusive of your full name, gender, and date of birth)

-       Contact Information (inclusive of your postal address, email, and phone number)

-       Personal Status (inclusive of your marital status)

-       Financial Information (inclusive of your loan number, lender, and banking details)

Grenier Gagnon is legally authorized to gather, store, and utilize personal information encapsulated within your file, as well as disseminate or receive personal information to or from the third parties outlined below for the following purposes:

-       Identification and verification of the accuracy of data within your file

-       Transmission of details concerning our services

-       Provision of the requisite services

-       Adherence to laws and regulations

-       Cross-verification of information you have provided with another organization when required by the purposes stated within this document.


3.    Recipients of Personal Information Disclosure

Provided the purposes are as outlined within this document, Grenier Gagnon may share your personal information with agents responsible for our service delivery or parties involved in your file.

Grenier Gagnon may be obliged by law to share your personal information with third parties. For instance, we might disclose information for tax purposes to the Canada Revenue Agency.

Grenier Gagnon employees and agents may be granted access to your file if they have a legitimate need to be acquainted with information about you, in relation to the purposes specified within this notice. Such access is limited strictly to these purposes.


4.    Personal Information Storage

Your file is electronically stored within two data centers located in Montreal: one serving as the primary site, and the other as a disaster recovery site. Portions of your file may also be physically stored within our Montreal offices.


5.    Access and Modification of Stored Personal Information

Except in certain circumstances stipulated by the Act Respecting the Protection of Personal Information in the Private Sector, you hold the right to access and verify the personal information within your file upon written request, and if necessary, request in writing the correction of any erroneous information.

To do this, kindly reach out to us via the contact details provided at the end of this notice. If any concerns persist, you can contact our Data Protection Officer at the following email address:

We urge you to promptly notify Grenier Gagnon of any modifications in the personal information you've provided by using the contact methods specified at the end of this document. We value your trust and assure our commitment to promptly and courteously address your concerns and consider your observations regarding your personal information.


To communicate with us

You can get answers to your questions or concerns by contacting our reception: 514-875-4949 extension 221 or dial 0 from Monday to Friday, 9 a.m. to 5 p.m. (ET)

If your question or concern remains unresolved, you can contact the Data Protection Officer:

Kawther Thabet (Delegate in charge of personal data protection) at / 514-875-4949 extension 221.

Me Geneviève Castonguay, associate notary (Person in charge of personal data protection) at 514-875-4949 extension 225.

If your question or concern remains unresolved after communicating with the Data Protection Officer, you can reach out to the Commission on Access to Information of Quebec.